Device Guides

Sony Xperia Z1

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Divert calls to your voicemail.

Possible cause 2:

Calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

1. Find "Call forwarding"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Call settings.
Tap Call forwarding.
2. Select divert type
The current settings will be displayed.
Tap one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
3. Divert calls to voicemail
Key in +61411000321 and tap Enable.
4. Return to the home screen
Tap the home icon to return to the home screen.

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