Device Guides

Sony Xperia Z1

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off call divert.

Possible cause 2:

Call divert is turned on

Solution:

Turn off call divert.

1. Find "Call forwarding"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Call settings.
Tap Call forwarding.
2. Cancel all diverts
After a moment the current settings are displayed.
Tap each of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Tap Disable.
Repeat until all diverts have been turned off.
3. Return to the home screen
Tap the home icon to return to the home screen.

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