Device Guides

Sony Xperia Z1

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My mobile phone is slow

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Close one or more open applications.

Possible cause 1:

Too many applications are open


Close one or more open applications.

1. End active applications
Tap the application icon.
Tap and hold the required application until a pop-up menu is displayed.
Tap App info.
Tap Force stop.
Tap OK to confirm.
2. Return to the home screen
Tap the home icon to return to the home screen.

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