Device Guides

Sony Xperia Z1

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My mobile phone doesn't ring when receiving calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off silent mode.

Possible cause 1:

Silent mode is turned on

Solution:

Turn off silent mode.

1. Turn silent mode on or off
To turn on silent mode:
Tap the lower part of the Volume key until the silent mode icon is displayed.
To turn off silent mode:
Tap the upper part of the Volume key to select the required ring volume.

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