Device Guides
Sony Xperia Z
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I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
There's an error at the receiving end: Send an MMS to another recipient to check if the error is at the receiving end.
List view
1. 1. Create MMS
Tap the message icon.
Tap the new message icon.
2. 2. Select recipient
Tap To.
Key in the first letters of the required contact.
Matching contacts are displayed.
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
Repeat the procedure to add more recipients.
3. 3. Write the text
Tap Write message.
Write the text for your MMS.
Write the text for your MMS.
4. 4. Insert pictures, video clips and audio files
Tap the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
5. 5. 4a - Insert picture
Tap Add picture.
Tap the required picture.
6. 6. 4b - Insert video clip
Tap Add video.
Tap the required video clip.
7. 7. 4c - Insert audio file
Tap Add sound.
Tap WALKMAN.
Go to the required folder.
Go to the required folder.
Tap the required audio file.
8. 8. Send the MMS
Tap Send when you've finished your MMS.
9. 9. Return to the home screen
Tap the home icon to return to the home screen.
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