Device Guides

Search in Sony Xperia Z
I can't use one of my apps
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Uninstall the required app and try to install it again.
1. Tap the Play Store icon.
2. To search by category:Tap CATEGORIES.Go to the required category.
3. To search by name:Tap the search icon.
4. Key in the name of the required app and tap enter.
5. Tap the required app.
6. To install a free app:Tap Install.
7. Tap Accept & download.
8. To buy an app:Tap the price.
9. Follow the instructions on the display to install the app.Tap the home icon to return to the home screen.
10. Tap the menu icon.
11. Tap the app you've just installed.Follow the instructions on the display to use the app.
Possible cause 1:
The required app is damaged or deleted
Solution:
Uninstall the required app and try to install it again.
Tap CATEGORIES.
Go to the required category.
Tap the search icon.
Tap Install.
Tap the price.
Tap the home icon to return to the home screen.
Follow the instructions on the display to use the app.