Device Guides

Sony Xperia Z

Search in Sony Xperia Z

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall the required app and try to install it again.

Step 1 of 11

1. Tap the Play Store icon.

Step 2 of 11

2. To search by category:Tap CATEGORIES.Go to the required category.

Step 3 of 11

3. To search by name:Tap the search icon.

Step 4 of 11

4. Key in the name of the required app and tap enter.

Step 5 of 11

5. Tap the required app.

Step 6 of 11

6. To install a free app:Tap Install.

Step 7 of 11

7. Tap Accept & download.

Step 8 of 11

8. To buy an app:Tap the price.

Step 9 of 11

9. Follow the instructions on the display to install the app.Tap the home icon to return to the home screen.

Step 10 of 11

10. Tap the menu icon.

Step 11 of 11

11. Tap the app you've just installed.Follow the instructions on the display to use the app.

Did this solution solve the problem? Yes No

Possible cause 1:

The required app is damaged or deleted

Solution:

Uninstall the required app and try to install it again.

1. Open Google Play

Tap the Play Store icon.

2. Find app

To search by category:
Tap CATEGORIES.
Go to the required category.

To search by name:
Tap the search icon.

Key in the name of the required app and tap enter.

3. Install app

Tap the required app.

To install a free app:
Tap Install.

Tap Accept & download.

To buy an app:
Tap the price.

Follow the instructions on the display to install the app.
Tap the home icon to return to the home screen.

4. Use app

Tap the menu icon.

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

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