Device Guides


I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on GPS.

Possible cause 1:

GPS has been turned off

Solution:

Turn on GPS.

1. Find "Location services"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Location services.
2. Turn location access for apps on or off
Tap Access to my location to turn the function on or off.
If you turn on the function:
Tap Agree.
Tap Agree.
3. Turn satellite-based GPS on or off
Tap GPS satellites to turn the function on or off.
If you turn on the function:
Tap Agree.
4. Turn network-based GPS on or off
Tap Google's location service to turn the function on or off.
If you turn on the function:
Tap Agree.
Tap Agree.
5. Return to the home screen
Tap the home icon to return to the home screen.

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