Device Guides

I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Select 3G as network mode.

Possible cause 1:

3G isn't selected as network mode


Select 3G as network mode.

1. Find "Network Mode"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap More....
Tap Mobile networks.
Tap Network Mode.
2. Select network mode
Tap WCDMA only, GSM only, WCDMA (preferred)/GSM or LTE (preferred)/WCDMA/GSM.
3. Return to the home screen
Tap the home icon to return to the home screen.

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