Device Guides

Samsung Galaxy Z Fold4

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I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

The audio file is damaged: Delete the damaged audio files and transfer the files from your computer to your mobile phone again.

List view

1. Connect mobile phone and computer

Connect the data cable to the socket and to your computer's USB port.

2. Select setting for USB connection

Slide your finger downwards starting from the top of the screen.
Tap the drop down list.
Tap Tap for other USB options..
Tap Transferring files / Android Auto.

3. Transfer files

Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight the required file and move or copy it to the required location.
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