Device Guides
Another Bluetooth device can't connect to my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Bluetooth or Bluetooth visibility is turned off on your mobile phone: Turn on Bluetooth and Bluetooth visibility.
List view
1. Turn Bluetooth on or off
Slide two fingers downwards starting from the top the screen.
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Tap the Bluetooth icon to turn the function on or off.
If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.
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2. Return to the home screen
Tap the Home key to return to the home screen.
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