Device Guides

Samsung Galaxy Z Flip3 5G

Change device Change device

I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Optus My Account.

Possible cause 1:

You're asked to key in the PUK

Solution:

Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Optus My Account.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks