Device Guides


I can't update the software on my smartwatch

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy Watch5
Samsung Galaxy Watch5

We found 3 possible causes:

  1. There is not enough power on the battery
  2. There's an error in the operating system on your smartwatch
  3. The software isn't updated correctly
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks