Device Guides

Samsung Galaxy Watch Ultra

Android Wear OS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

We found 5 possible causes:

No audio files have been transferred to your smartwatch
The headset isn't working
The selected audio file is not supported by the music player
The audio file is damaged
You are not logged on to the required music streaming service or do not have an active subscription

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