Device Guides

Samsung Galaxy Watch Ultra

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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy Watch Ultra
Samsung Galaxy Watch Ultra

We found 6 possible causes:

  1. Bluetooth is turned off on your smartwatch
  2. Bluetooth is turned off on the other device
  3. The distance between the two devices is too long
  4. There's an error on the other device
  5. The other Bluetooth device isn't compatible with your smartwatch
  6. Bluetooth pairing mode is turned off on the other device
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