Device Guides
No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Do Not Disturb is turned on: Turn off Do Not Disturb.
List view
1. Turn Do Not Disturb on or off
Slide your finger downwards starting from the top of the screen.
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Tap the Do Not Disturb icon to turn the function on or off.
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2. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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