Device Guides
No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Do Not Disturb is turned on: Turn off Do Not Disturb.
List view
1. Turn Do Not Disturb on or off
Slide your finger downwards starting from the top of the screen.
Tap the Do Not Disturb icon to turn the function on or off.
2. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.