Device Guides

Samsung Galaxy Watch Ultra

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I can't pair my smartwatch with my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The Wi-Fi connection is poor: Complete the pairing and setup of your smartwatch in a place with good Wi-Fi connectivity and make sure Wi-Fi and Bluetooth are turned on on your mobile phone.

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