Device Guides
Samsung Galaxy Watch Ultra
Search in Samsung Galaxy Watch Ultra
I can't activate my smartwatch
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
The activation is not done correctly: See how to activate your smartwatch.
List view
1. Turn on your smartwatch
Tap and hold the Home key until your smartwatch is turned on.
2. Choose language
Tap the required language.
Tap the confirm icon.
Tap the required region.
Tap Restart.
3. Connect your smartwatch and your mobile phone using Bluetooth
Place your smartwatch next to your mobile phone.
Make sure Bluetooth is turned on on your mobile phone. Please note, if you're not using a Samsung mobile phone, there may be some differences in relation to the following steps.
On your mobile phone: Tap Wearable.
Make sure you've installed the application Galaxy Wearable on your mobile phone.
On your mobile phone: Tap Start.
On your mobile phone: Tap Allow.
On your mobile phone: Check that the code is identical to the code displayed on your smartwatch.
On your mobile phone: Tap Confirm.
4. Log on with Samsung account
On your mobile phone: Tap Sign in and follow the instructions on the screen to log on with your Samsung account or to create a new Samsung account if don't have one already.
5. Accept end-user agreement
On your mobile phone: Follow the instructions on the screen to select the required settings and tap Continue.
6. Allow permissions for Samsung Watch Manager
On your mobile phone: Tap Allow.
On your mobile phone: Tap Allow.
7. Log on with Google account
On your mobile phone: Tap Continue as ‹›.
Your Google account is used to install new apps, watch faces and more on your smartwatch.
On your mobile phone: Tap Enter your password.
On your mobile phone: Key in the password for your Google account and tap Next.
8. Selecting update settings
On your mobile phone: Tap I agree.
9. Choose which apps to install on your smartwatch
On your mobile phone: Follow the instructions on the screen to select which additional apps to install on your smartwatch and tap Continue.
10. Approve permissions for Samsung Smart Switch
On your mobile phone: Tap Next.
On your mobile phone: Tap Allow.
11. Review watch features
On your mobile phone: Follow the instructions on the screen to select the required settings and tap Next.
On your mobile phone: Follow the instructions on the screen to select the required settings and tap Next.
On your mobile phone: Tap Next.
On your mobile phone: Tap Next.
On your mobile phone: Tap Next.
On your mobile phone: Tap Next.
On your mobile phone: Tap Next.
On your mobile phone: Tap Next.
12. Set up mobile data
On your mobile phone: To set up mobile data on your smartwatch, follow the instructions on the screen to finish setting up your smartwatch.
On your mobile phone: To set up mobile data on your smartwatch later, tap Skip.
See how to set up mobile data on your smartwatch later after activation.
13. Finish setup
On your mobile phone: When this screen is displayed, your smartwatch is activated and synchronised with your mobile phone.
Step 1 of 33
Tap and hold the Home key until your smartwatch is turned on.
Step 2 of 33
Tap the required language.
Step 3 of 33
Tap the confirm icon.
Step 4 of 33
Tap the required region.
Step 5 of 33
Tap Restart.
Step 6 of 33
Place your smartwatch next to your mobile phone.
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