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Samsung Galaxy Tab S9 5G

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Android 13

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I can't start my tablet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The lock code is turned on: Turn off the lock code.

List view

1. Find "Screen lock type"

Slide two fingers downwards starting from the top the screen.

Tap the settings icon.

Tap Lock screen.

Tap Screen lock type.

2. Create lock code using your fingerprint

Tap Fingerprints.

Tap Continue.

Tap Next.

Tap the required lock code and follow the instructions on the screen to create an additional lock code.

Tap Register.

Follow the instructions on the screen to create the lock code using your fingerprint.

Tap Done.

3. Turn off use of lock code

Tap Screen lock type and key in the additional lock code you created earlier.

Tap None.

Tap Remove data.

Tap Remove.

4. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 16

Slide two fingers downwards starting from the top the screen.

Step 2 of 16

Tap the settings icon.

Step 3 of 16

Tap Lock screen.

Step 4 of 16

Tap Screen lock type.

Step 5 of 16

Tap Fingerprints.

Step 6 of 16

Tap Continue.

Step 7 of 16

Tap Next.

Step 8 of 16

Tap the required lock code and follow the instructions on the screen to create an additional lock code.

Step 9 of 16

Tap Register.

Step 10 of 16

Follow the instructions on the screen to create the lock code using your fingerprint.

Step 11 of 16

Tap Done.

Step 12 of 16

Tap Screen lock type and key in the additional lock code you created earlier.

Step 13 of 16

Tap None.

Step 14 of 16

Tap Remove data.

Step 15 of 16

Tap Remove.

Step 16 of 16

Tap the Home key to return to the home screen.

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