Device Guides
I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Divert of all calls is turned on: Cancel all diverts.
List view
1. Find "Voice call"
Tap Phone.
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Tap the menu icon.
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Tap Settings.
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Tap More settings.
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Tap Call forwarding.
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Tap Voice call.
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2. Cancel all diverts
Tap the required divert type.
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Tap DISABLE.
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3. Return to the home screen
Tap the Home key to return to the home screen.
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