Device Guides

Samsung Galaxy Tab S3

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your tablet is set to use the wrong network mode: Turn on automatic network mode selection.

List view

1. Find "Network mode"

Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Connections.
Tap Mobile networks.
Tap Network mode.

2. Select network mode

Tap the required network mode.
There may be different network modes available depending on where you are. If you set your tablet to automatic network selection, it will always find the network with the highest data speed and best signal.

3. Return to the home screen

Tap the Home key to return to the home screen.
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