Device Guides

Samsung Galaxy Tab S3

Change device Change device

I can't turn on my tablet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to turn on your tablet.

Possible cause 1:

Your tablet isn't turned on correctly

Solution:

See how to turn on your tablet.

Turn on your tablet
Tap and hold On/Off until your tablet is turned on.
Enter PIN
If you're asked to key in your PIN, do so and tap OK. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Turn off your tablet
Tap and hold On/Off until a pop-up menu is displayed.
Tap Power off.
Tap Power off.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks