Device Guides
Samsung Galaxy Tab A8
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I can't turn on my tablet
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your tablet isn't turned on correctly: See how to turn on your tablet.
List view
1. Turn on your tablet
Tap and hold the Side key until your tablet is turned on.
2. Enter PIN
If you're asked to key in your PIN, do so and tap OK. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
0000
3. Turn off your tablet
Slide two fingers downwards starting from the top the screen.
Tap the power off icon.
Tap Power off.
Tap Power off.
0000
Step 2 of 6
If you're asked to key in your PIN, do so and tap OK. The default PIN is 0000.
Step 3 of 6
Slide two fingers downwards starting from the top the screen.
Step 4 of 6
Tap the power off icon.
Step 5 of 6
Tap Power off.
Step 6 of 6
Tap Power off.
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