Device Guides
Samsung Galaxy S9+
Search in Samsung Galaxy S9+
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Accounts"
2. Create new email account
3. Enter email address
4. Enter password
5. Enter domain and username
6. Enter server address
7. Turn SSL encryption on or off
8. Return to the home screen
9. Find "Email"
10. Turn email notifications on or off
11. Turn on email synchronisation
12. Enter account name
13. Select setting for synchronisation during off-peak hours
14. Select setting for synchronisation during peak hours
15. Select data types for synchronisation
16. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Cloud and accounts.
Tap Accounts.
Tap Add account.
Tap Microsoft Exchange ActiveSync.
Tap Email address and key in your email address.
Tap Password and key in the password for your email account.
Tap SIGN IN.
Tap the field below "Domain\username" and key in the domain and username separated by a "\".
Tap the field below "Exchange server" and key in the server address.
Tap Use secure connection (SSL) to turn the function on or off.
Tap Use client certificate to turn the function on or off.
If you turn on the function, tap CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
Tap SIGN IN.
Tap the Home key to return to the home screen.
Slide your finger upwards on the screen.
Tap Samsung.
Tap Email.
Slide your finger right starting form the left side of the screen.
Tap the settings icon.
Tap Notifications.
Tap the indicator next to the required email account to turn the function on or off.
Tap the Return key.
Tap the required account.
Tap the indicator next to "Sync account" to turn on the function.
Tap Account name.
Key in a name for the email account and tap OK.
Tap Sync schedule.
Tap Set sync schedule.
Tap the required setting.
Tap the indicator next to "Peak schedule" to turn on the function and follow the instructions on the screen to select the required settings.
Tap the Return key.
Tap the required data types to turn synchronisation on or off.
Tap the Home key to return to the home screen.
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