Device Guides


I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


To use a SIM from another service provider, you'll need to contact customer service to unlock your mobile phone.

Possible cause 2:

Your mobile phone is locked to Optus

Solution:

To use a SIM from another service provider, you'll need to contact customer service to unlock your mobile phone.

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