Device Guides
My mobile phone uses a large amount of mobile data
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Automatic mobile data usage is turned on: Turn off automatic use of mobile data.
List view
1. Find "Wi-Fi"
Slide your finger downwards starting from the top of the screen.
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Tap the settings icon.
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Tap Connections.
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Tap Wi-Fi.
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2. Turn automatic use of mobile data on or off
Tap ADVANCED.
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Tap the indicator next to "Smart network switch" to turn the function on or off.
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3. Return to the home screen
Tap the Home key to return to the home screen.
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