Device Guides
Samsung Galaxy S8
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No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Messages notifications"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Sounds and vibration.
Tap Notification sounds.
Tap Messages notifications.
2. Turn on notifications
Tap the indicator below "Messages notifications to turn on the function.
3. Select message tone
Tap Notification sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap the Return key.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 10
Slide your finger downwards starting from the top of the screen.
Step 2 of 10
Tap the settings icon.
Step 3 of 10
Tap Sounds and vibration.
Step 4 of 10
Tap Notification sounds.
Step 5 of 10
Tap Messages notifications.
Step 6 of 10
Tap the indicator below "Messages notifications to turn on the function.
Step 7 of 10
Tap Notification sound.
Step 8 of 10
Tap the different message tones to hear them.
Step 9 of 10
Once you've found a message tone you like, tap the Return key.
Step 10 of 10
Tap the Home key to return to the home screen.
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