Device Guides
Samsung Galaxy S8
Search in Samsung Galaxy S8
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Lock screen and security"
2. Create phone lock code using iris scanning
3. Turn off use of phone lock code
4. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Lock screen and security.
Tap Iris Scanner.
Tap CONTINUE.
Tap the required setting and follow the instructions on the screen to create an additional phone lock code.
Tap CONTINUE.
Follow the instructions on the screen to create the phone lock code using iris scanning.
Tap Screen lock type and key in the current phone lock code.
Tap None and follow the instructions on the screen to turn off use of phone lock code.
Tap the Home key to return to the home screen.
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