Device Guides

Samsung Galaxy S7 edge

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The MMS isn't written correctly: See how to write and send an MMS.

List view

1. Create new MMS

Tap Messages.
Tap the new message icon.

2. Select recipient

Tap Enter recipients and key in the first letters of the recipient's name.
Tap the required contact.

3. Write text

Tap the text input field and write the text for your MMS.

4. Insert picture

Tap the attachment icon.
Tap OTHER.
Tap Image.
Tap the drop down list in the top left corner of the screen.
Tap Albums and go to the required folder.
Tap the required picture.
Tap DONE.

5. Insert video clip

Tap the attachment icon.
Tap OTHER.
Tap Video.
Tap the drop down list in the top left corner of the screen.
Tap Albums and go to the required folder.
Tap the required video clip.

6. Insert audio file

Tap the attachment icon.
Tap OTHER.
Tap Audio.
Tap the required audio file.
Tap DONE.

7. Send the MMS

Tap SEND when you've written your MMS.

8. Return to the home screen

Tap the Home key to return to the home screen.
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