Device Guides

Samsung Galaxy S7 edge

Change device Change device

I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Divert of all calls is turned on: Cancel all diverts.

List view

1. Find "Call forwarding"

Tap Phone.
Tap Settings.
Tap More settings.
Tap Call forwarding.

2. Cancel all diverts

Tap Voice call.
Tap the required divert type.

3. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks