Device Guides

Samsung Galaxy S7 edge

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Incoming calls aren't diverted to your voicemail: Divert calls to your voicemail.

List view

1. Find "Call forwarding"

Tap Phone.
Tap MORE.
Tap Settings.
Tap More settings.
Tap Call forwarding.

2. Divert calls to your voicemail

Tap Voice call.
Tap the required divert type.
Key in +61411000321 and tap ENABLE.
+61411000321

3. Return to the home screen

Tap the Home key to return to the home screen.
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