Device Guides

Samsung Galaxy S7 edge

Change device Change device

My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

List view

1. Restart your mobile phone

Tap and hold On/Off.
At the same time, tap and hold the Bottom volume key until your mobile phone is restarted.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks