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Samsung Galaxy S7

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Android 6.0

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The MMS isn't written correctly: See how to write and send an MMS.

List view

1. Create new MMS

Tap Messages.

Tap the new message icon.

2. Select recipient

Tap Enter recipients and key in the first letters of the recipient's name.

Tap the required contact.

3. Write text

Tap the text input field and write the text for your MMS.

4. Insert picture

Tap the attachment icon.

Tap OTHER.

Tap Image.

Tap the drop down list in the top left corner of the screen.

Tap Albums and go to the required folder.

Tap the required picture.

Tap DONE.

5. Insert video clip

Tap the attachment icon.

Tap OTHER.

Tap Video.

Tap the drop down list in the top left corner of the screen.

Tap Albums and go to the required folder.

Tap the required video clip.

6. Insert audio file

Tap the attachment icon.

Tap OTHER.

Tap Audio.

Tap the required audio file.

Tap DONE.

7. Send the MMS

Tap SEND when you've written your MMS.

8. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 25

Tap Messages.

Step 2 of 25

Tap the new message icon.

Step 3 of 25

Tap Enter recipients and key in the first letters of the recipient's name.

Step 4 of 25

Tap the required contact.

Step 5 of 25

Tap the text input field and write the text for your MMS.

Step 6 of 25

Tap the attachment icon.

Step 7 of 25

Tap OTHER.

Step 8 of 25

Tap Image.

Step 9 of 25

Tap the drop down list in the top left corner of the screen.

Step 10 of 25

Tap Albums and go to the required folder.

Step 11 of 25

Tap the required picture.

Step 12 of 25

Tap DONE.

Step 13 of 25

Tap the attachment icon.

Step 14 of 25

Tap OTHER.

Step 15 of 25

Tap Video.

Step 16 of 25

Tap the drop down list in the top left corner of the screen.

Step 17 of 25

Tap Albums and go to the required folder.

Step 18 of 25

Tap the required video clip.

Step 19 of 25

Tap the attachment icon.

Step 20 of 25

Tap OTHER.

Step 21 of 25

Tap Audio.

Step 22 of 25

Tap the required audio file.

Step 23 of 25

Tap DONE.

Step 24 of 25

Tap SEND when you've written your MMS.

Step 25 of 25

Tap the Home key to return to the home screen.

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