Device Guides
I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The MMS isn't written correctly: See how to write and send an MMS.
List view
1. Create new MMS
Tap Messages.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-33f8c6b1-6329-4cf3-9d93-2b3879216894.png?width=212&height=376)
Tap the new message icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-1b2bfcbb-2377-49d9-b421-ef411efd7622.png?width=212&height=376)
2. Select recipient
Tap Enter recipients and key in the first letters of the recipient's name.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-7e8e3b6f-4202-49b1-940c-3f5d1e3e76f9.png?width=212&height=376)
Tap the required contact.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c21ff60c-e7bb-4633-8a9b-1f6d9a21de2d.png?width=212&height=376)
3. Write text
Tap the text input field and write the text for your MMS.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-e6bc2909-3d20-4002-bc64-4fffa7eba580.png?width=212&height=376)
4. Insert picture
Tap the attachment icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-8a077a4f-f2bc-4591-b15d-1011bdd06220.png?width=212&height=376)
Tap OTHER.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9bf5c3ff-7c54-4403-81b0-87adad9828ce.png?width=212&height=376)
Tap Image.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-b066c73e-d771-4eab-9929-49473783cba9.png?width=212&height=376)
Tap the drop down list in the top left corner of the screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-db2f8769-04ce-4883-b0e0-45c1c635a332.png?width=212&height=376)
Tap Albums and go to the required folder.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c12a746d-24df-435a-9082-cff80b75ca10.png?width=212&height=376)
Tap the required picture.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-729dad55-a9b8-437f-9ce5-216ba659bae5.png?width=212&height=376)
Tap DONE.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-26c1df98-f229-497d-9d76-76889a3d31ee.png?width=212&height=376)
5. Insert video clip
Tap the attachment icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-8a077a4f-f2bc-4591-b15d-1011bdd06220.png?width=212&height=376)
Tap OTHER.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9bf5c3ff-7c54-4403-81b0-87adad9828ce.png?width=212&height=376)
Tap Video.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-b066c73e-d771-4eab-9929-49473783cba9.png?width=212&height=376)
Tap the drop down list in the top left corner of the screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-5249c72c-250c-4fdf-9910-a669c7e74314.png?width=212&height=376)
Tap Albums and go to the required folder.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-99b2d6c0-056d-4d70-91a5-af35797c0b35.png?width=212&height=376)
Tap the required video clip.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-1548f6e9-f708-41af-a41d-902dbdb26f3e.png?width=212&height=376)
6. Insert audio file
Tap the attachment icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-8a077a4f-f2bc-4591-b15d-1011bdd06220.png?width=212&height=376)
Tap OTHER.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9bf5c3ff-7c54-4403-81b0-87adad9828ce.png?width=212&height=376)
Tap Audio.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-b066c73e-d771-4eab-9929-49473783cba9.png?width=212&height=376)
Tap the required audio file.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-31dab366-6c93-44aa-b27d-b8c4325d1486.png?width=212&height=376)
Tap DONE.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-0295e420-a302-42b6-80f5-2b1dde2965b1.png?width=212&height=376)
7. Send the MMS
Tap SEND when you've written your MMS.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-ef8468e1-7701-4929-bf39-489a8a628e69.png?width=212&height=376)
8. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-1b2bfcbb-2377-49d9-b421-ef411efd7622.png?width=212&height=376)