Device Guides
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
List view
1. Find "Accounts"
Slide your finger downwards starting from the top of the screen.
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Tap the settings icon.
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Tap Accounts.
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2. Create new email account
Tap Add account.
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Tap Microsoft Exchange ActiveSync.
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3. Enter email address
Tap Email address and key in your email address.
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4. Enter password
Tap Password and key in the password for your email account.
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Tap SIGN IN.
If the screen tells you that the email account has been set up, follow the instructions on the screen to select more settings and finish the setup.
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5. Enter domain and username
Tap the field below "Domain\user name" and key in the domain and username separated by a "\".
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6. Enter server address
Tap the field below "Exchange server" and key in the server address.
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7. Turn SSL encryption on or off
Tap Use secure connection (SSL) to turn the function on or off.
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Tap Use client certificate to turn the function on or off.
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If you turn on the function, tap CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
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Tap SIGN IN.
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8. Turn synchronisation on or off
Tap Microsoft Exchange ActiveSync.
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9. Turn calendar synchronisation on or off
Tap the indicator next to "Sync Calender" to turn the function on or off.
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10. Turn contact synchronisation on or off
Tap the indicator next to "Sync Contacts" to turn the function on or off.
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11. Turn email synchronisation on or off
Tap the indicator next to "Sync Email" to turn the function on or off.
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12. Turn task synchronisation on or off
Tap the indicator next to "Sync Tasks" to turn the function on or off.
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13. Return to the home screen
Tap the Home key to return to the home screen.
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14. Find "Email"
Tap Apps.
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Tap Samsung.
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Tap Email.
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15. Turn on email synchronisation
Tap MORE.
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Tap Settings.
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Tap the required Exchange account.
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Tap Sync account to turn on the function.
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16. Enter account name
Tap Account name and key in the required name.
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Tap OK.
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17. Select settings for retrieval of new email
Tap Sync schedule.
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Tap Set sync schedule.
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Tap the required setting.
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18. Select settings for synchronisation of data
Tap the required data types to turn synchronisation on or off.
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19. Return to the home screen
Tap the Home key to return to the home screen.
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