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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.

List view

1. Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Tap the settings icon.

Tap Accounts.

2. Create new email account

Tap Add account.

Tap Microsoft Exchange ActiveSync.

3. Enter email address

Tap Email address and key in your email address.

4. Enter password

Tap Password and key in the password for your email account.

Tap SIGN IN.

If the screen tells you that the email account has been set up, follow the instructions on the screen to select more settings and finish the setup.

5. Enter domain and username

Tap the field below "Domain\user name" and key in the domain and username separated by a "\".

6. Enter server address

Tap the field below "Exchange server" and key in the server address.

7. Turn SSL encryption on or off

Tap Use secure connection (SSL) to turn the function on or off.

Tap Use client certificate to turn the function on or off.

If you turn on the function, tap CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.

Tap SIGN IN.

8. Turn synchronisation on or off

Tap Microsoft Exchange ActiveSync.

9. Turn calendar synchronisation on or off

Tap the indicator next to "Sync Calender" to turn the function on or off.

10. Turn contact synchronisation on or off

Tap the indicator next to "Sync Contacts" to turn the function on or off.

11. Turn email synchronisation on or off

Tap the indicator next to "Sync Email" to turn the function on or off.

12. Turn task synchronisation on or off

Tap the indicator next to "Sync Tasks" to turn the function on or off.

13. Return to the home screen

Tap the Home key to return to the home screen.

14. Find "Email"

Tap Apps.

Tap Samsung.

Tap Email.

15. Turn on email synchronisation

Tap MORE.

Tap Settings.

Tap the required Exchange account.

Tap Sync account to turn on the function.

16. Enter account name

Tap Account name and key in the required name.

Tap OK.

17. Select settings for retrieval of new email

Tap Sync schedule.

Tap Set sync schedule.

Tap the required setting.

18. Select settings for synchronisation of data

Tap the required data types to turn synchronisation on or off.

19. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 34

Slide your finger downwards starting from the top of the screen.

Step 2 of 34

Tap the settings icon.

Step 3 of 34

Tap Accounts.

Step 4 of 34

Tap Add account.

Step 5 of 34

Tap Microsoft Exchange ActiveSync.

Step 6 of 34

Tap Email address and key in your email address.

Step 7 of 34

Tap Password and key in the password for your email account.

Step 8 of 34

Tap SIGN IN.

Step 9 of 34

Tap the field below "Domain\user name" and key in the domain and username separated by a "\".

Step 10 of 34

Tap the field below "Exchange server" and key in the server address.

Step 11 of 34

Tap Use secure connection (SSL) to turn the function on or off.

Step 12 of 34

Tap Use client certificate to turn the function on or off.

Step 13 of 34

If you turn on the function, tap CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.

Step 14 of 34

Tap SIGN IN.

Step 15 of 34

Tap Microsoft Exchange ActiveSync.

Step 16 of 34

Tap the indicator next to "Sync Calender" to turn the function on or off.

Step 17 of 34

Tap the indicator next to "Sync Contacts" to turn the function on or off.

Step 18 of 34

Tap the indicator next to "Sync Email" to turn the function on or off.

Step 19 of 34

Tap the indicator next to "Sync Tasks" to turn the function on or off.

Step 20 of 34

Tap the Home key to return to the home screen.

Step 21 of 34

Tap Apps.

Step 22 of 34

Tap Samsung.

Step 23 of 34

Tap Email.

Step 24 of 34

Tap MORE.

Step 25 of 34

Tap Settings.

Step 26 of 34

Tap the required Exchange account.

Step 27 of 34

Tap Sync account to turn on the function.

Step 28 of 34

Tap Account name and key in the required name.

Step 29 of 34

Tap OK.

Step 30 of 34

Tap Sync schedule.

Step 31 of 34

Tap Set sync schedule.

Step 32 of 34

Tap the required setting.

Step 33 of 34

Tap the required data types to turn synchronisation on or off.

Step 34 of 34

Tap the Home key to return to the home screen.

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