Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S7
Samsung Galaxy S7

We found 4 possible causes:

  1. No audio files have been transferred to your mobile phone
  2. The headset isn't working
  3. The selected audio file is not supported by the music player
  4. The audio file is damaged
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks