Device Guides
I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 4:
Your Google account hasn't been activated on your mobile phone: Activate your Google account on your mobile phone.
List view
1. Find "Google"
Slide your finger downwards starting from the top of the screen.
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Tap the settings icon.
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Tap Accounts.
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Tap Add account.
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Tap Google.
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2. Activate Google account
If you don't have a Google account, tap Or create a new account and follow the instructions on the screen to create an account.
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Tap the text input field and key in the username for your Google account.
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Tap NEXT.
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Tap the text input field and key in the password for your Google account.
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Tap NEXT.
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Tap ACCEPT and follow the instruction on the screen to select settings for your Google account.
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3. Return to the home screen
Tap the Home key to return to the home screen.
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