Device Guides

Samsung Galaxy S7

Change device

Android 6.0

Change device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Bluetooth is turned off on your mobile phone: Turn on Bluetooth.

List view

Slide your finger downwards starting from the top of the screen.

Tap Bluetooth to turn the function on or off.

Tap the Home key to return to the home screen.

Step 1 of 3

Slide your finger downwards starting from the top of the screen.

Step 2 of 3

Tap Bluetooth to turn the function on or off.

Step 3 of 3

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Information for one of these devices?

No thanks