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Samsung Galaxy S7
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I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Divert of all calls is turned on: Cancel all diverts.
List view
1. Find "Call forwarding"
Tap Phone.
Tap MORE.
Tap Settings.
Tap More settings.
Tap Call forwarding.
2. Cancel all diverts
Tap Voice call.
Tap the required divert type.
Tap DISABLE.
3. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 9
Tap Phone.
Step 2 of 9
Tap MORE.
Step 3 of 9
Tap Settings.
Step 4 of 9
Tap More settings.
Step 5 of 9
Tap Call forwarding.
Step 6 of 9
Tap Voice call.
Step 7 of 9
Tap the required divert type.
Step 8 of 9
Tap DISABLE.
Step 9 of 9
Tap the Home key to return to the home screen.
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