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Samsung Galaxy S7

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Android 6.0

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I can't make voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off fixed dialing.

Step 1 of 10

1. Tap Phone.

Step 2 of 10

2. Tap MORE.

Step 3 of 10

3. Tap Settings.

Step 4 of 10

4. Tap More settings.

Step 5 of 10

5. Tap Fixed Dialling Numbers.

Step 6 of 10

6. Tap Enable FDN to turn on fixed dialing.

0000

Step 7 of 10

7. Key in your PIN2 and tap OK. The default PIN2 is 0000.

Step 8 of 10

8. Tap Disable FDN to turn off fixed dialing.

0000

Step 9 of 10

9. Key in your PIN2 and tap OK. The default PIN2 is 0000.

Step 10 of 10

10. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Fixed dialing is turned on

Solution:

Turn off fixed dialing.

Find "Fixed Dialling Numbers"

Tap Phone.

Tap MORE.

Tap Settings.

Tap More settings.

Tap Fixed Dialling Numbers.

Turn fixed dialing on or off

Tap Enable FDN to turn on fixed dialing.

Key in your PIN2 and tap OK. The default PIN2 is 0000.

Tap Disable FDN to turn off fixed dialing.

Key in your PIN2 and tap OK. The default PIN2 is 0000.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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