Device Guides

I can't make voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S7
Samsung Galaxy S7

We found 12 possible causes:

  1. There's no credit on your prepaid phone card
  2. Your number has been suspended
  3. Flight mode is turned on
  4. Fixed dialing is turned on
  5. Your mobile phone is overloaded for unknown reasons
  6. Your SIM is faulty
  7. Not adequate network coverage
  8. There's a temporary network problem
  9. There's an error at the receiving end
  10. The selected network is out of range
  11. The selected network mode is not available
  12. Roaming isn't activated in your rate plan
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