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Samsung Galaxy S7

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Android 6.0
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How to
Troubleshoot
Using apps
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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S7
Samsung Galaxy S7

We found 2 possible causes:

  1. The screen lock is turned on
  2. There's an error in the operating system on your mobile phone
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