Device Guides
Samsung Galaxy S7
Search in Samsung Galaxy S7
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Screen lock type"
2. Create phone lock code using a fingerprint
3. Turn off use of phone lock code
4. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Lock screen and security.
Tap Screen lock type.
Tap Fingerprints.
Tap the required phone lock code and follow the instructions on the screen to create the selected phone lock code.
Slide your finger across the screen to connect at least four points and tap CONTINUE.
Repeat the selected phone lock code and tap CONFIRM.
Follow the instructions on the screen to add your fingerprint.
Tap the required setting.
Tap DONE.
Tap Screen lock type and key in the current phone lock code.
Tap None and follow the instructions on the screen to turn off use of phone lock code.
Tap the Home key to return to the home screen.
Would you like information for your {device-name}?