Device Guides

Samsung Galaxy S6

Search in Samsung Galaxy S6

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

You've got a new phone number: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your phone number.

List view

1. 1. Find "Play Store"

Tap Apps.

Tap Play Store.

2. 2. Find app

To search by category:
Tap APPS or GAMES.

Tap CATEGORIES.
Go to the required category.

To search by name:
Tap Google play.

Key in the name of the required app and tap the search icon.

3. 3. Install app

Tap the required app.

To install a free app:
Tap INSTALL.

Tap ACCEPT.

To buy an app:
Tap the price.

Follow the instructions on the display to install the app.
Tap the Home key to return to the home screen.

4. 4. Use app

Tap Apps.

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Step 1 of 13

Tap Apps.

Step 2 of 13

Tap Play Store.

Step 3 of 13

To search by category:Tap APPS or GAMES.

Step 4 of 13

Tap CATEGORIES.Go to the required category.

Step 5 of 13

To search by name:Tap Google play.

Step 6 of 13

Key in the name of the required app and tap the search icon.

Step 7 of 13

Tap the required app.

Step 8 of 13

To install a free app:Tap INSTALL.

Step 9 of 13

Tap ACCEPT.

Step 10 of 13

To buy an app:Tap the price.

Step 11 of 13

Follow the instructions on the display to install the app.Tap the Home key to return to the home screen.

Step 12 of 13

Tap Apps.

Step 13 of 13

Tap the app you've just installed.Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks