Device Guides

Samsung Galaxy S6

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

Connect the data cable to the phone socket and to your computer's USB port.

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Connected as a media device.

Tap Media device (MTP) until the function is turned on.

Start a file manager on your computer.

Go to the required folder in your computer's or mobile phone's file system.

Highlight a file and move or copy it to the required location.

Step 1 of 6

Connect the data cable to the phone socket and to your computer's USB port.

Step 2 of 6

Slide your finger down the display starting from the top edge of your mobile phone.Tap Connected as a media device.

Step 3 of 6

Tap Media device (MTP) until the function is turned on.

Step 4 of 6

Start a file manager on your computer.

Step 5 of 6

Go to the required folder in your computer's or mobile phone's file system.

Step 6 of 6

Highlight a file and move or copy it to the required location.

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