Device Guides
Samsung Galaxy S6
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I can't access the internet
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 5:
You've turned on manual network selection and are out of range of the selected network: Turn on automatic network selection so that your mobile phone connects to a network automatically.
List view
1. 1. Find "Network operators"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap the settings icon.
Tap Mobile networks.
Tap Network operators.
2. 2. Select option
Your mobile phone will search for networks within range.
Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
3. 3. 2a - Select network manually
Tap the required network.
Your display will tell you if you've access to the network you've chosen.
Your display will tell you if you've access to the network you've chosen.
4. 4. 2b - Select network automatically
Tap Select automatically.
5. 5. Return to the home screen
Tap the Home key to return to the home screen.
Step 4 of 7
Your mobile phone will search for networks within range.Choose one of the following options:Select network manually, go to 2a.Select network automatically, go to 2b.
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