Device Guides

Samsung Galaxy S6

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Screen lock is turned on: Turn off screen lock.

List view

Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.

To turn on the screen lock:
Briefly tap On/Off.

To turn off the screen lock:
Briefly tap On/Off.
Slide your finger across the display.

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap Display.

Tap Screen timeout.

Tap the required period.

Tap the Home key to return to the home screen.

Step 1 of 8

Choose one of the following options:Turn screen lock on or off, go to 1a.Select setting for automatic screen lock, go to 1b.

Step 2 of 8

To turn on the screen lock:Briefly tap On/Off.

Step 3 of 8

To turn off the screen lock:Briefly tap On/Off.Slide your finger across the display.

Step 4 of 8

Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 5 of 8

Tap Display.

Step 6 of 8

Tap Screen timeout.

Step 7 of 8

Tap the required period.

Step 8 of 8

Tap the Home key to return to the home screen.

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