Device Guides

Samsung Galaxy S6

Search in Samsung Galaxy S6

I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The phone lock code is turned on: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

List view

1. 1. Find "Screen lock type"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap Lock screen and security.

Tap Screen lock type.

2. 2. Select option

You can create several types of phone lock codes. The following steps show three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.

3. 3. 2a - Create phone lock code using a pattern

Tap Pattern.

Tap and drag a point to connect at least four points.

Tap CONTINUE.
Repeat the selected phone lock code to confirm.

Tap CONFIRM.

Key in a four-digit PIN and tap CONTINUE.

Key in the PIN again and tap OK.

Tap the required setting.

Tap DONE.

4. 4. 2b - Create phone lock code using your fingerprint

Tap Fingerprint.
Follow the instructions on the display to add a fingerprint.

Key in a password and tap CONTINUE.

Key in the password again and tap OK.

Tap the required setting.

Tap DONE.

5. 5. 2c - Create phone lock code using a PIN

Tap PIN.

Key in the required phone lock code and tap CONTINUE.

Key in the phone lock code again and tap OK.

Tap the required setting.

Tap DONE.

6. 6. Turn off use phone lock code

Tap None.

7. 7. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 24

Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 24

Tap Lock screen and security.

Step 3 of 24

Tap Screen lock type.

Step 4 of 24

You can create several types of phone lock codes. The following steps show three examples:Create phone lock code using a pattern, go to 2a.Create phone lock code using your fingerprint, go to 2b.Create phone lock code using a PIN, go to 2c.

Step 5 of 24

Tap Pattern.

Step 6 of 24

Tap and drag a point to connect at least four points.

Step 7 of 24

Tap CONTINUE.Repeat the selected phone lock code to confirm.

Step 8 of 24

Tap CONFIRM.

Step 9 of 24

Key in a four-digit PIN and tap CONTINUE.

Step 10 of 24

Key in the PIN again and tap OK.

Step 11 of 24

Tap the required setting.

Step 12 of 24

Tap DONE.

Step 13 of 24

Tap Fingerprint.Follow the instructions on the display to add a fingerprint.

Step 14 of 24

Key in a password and tap CONTINUE.

Step 15 of 24

Key in the password again and tap OK.

Step 16 of 24

Tap the required setting.

Step 17 of 24

Tap DONE.

Step 18 of 24

Tap PIN.

Step 19 of 24

Key in the required phone lock code and tap CONTINUE.

Step 20 of 24

Key in the phone lock code again and tap OK.

Step 21 of 24

Tap the required setting.

Step 22 of 24

Tap DONE.

Step 23 of 24

Tap None.

Step 24 of 24

Tap the Home key to return to the home screen.

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