Device Guides

Samsung Galaxy S6

Search in Samsung Galaxy S6

I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 7:

An incorrect PIN is entered: Enter the correct PIN. If you enter a wrong PIN three times in a row, your SIM is blocked and you need to key in your PUK. You can get your PUK on Optus My Account.

List view

1. 1. Turn on your mobile phone

Tap On/Off until your mobile phone is turned on.

2. 2. Enter PIN

Key in your PIN and tap OK.
If your SIM is rejected:
Contact your mobile phone store or your service provider.

3. 3. Turn off your mobile phone

Tap and hold On/Off.

Tap Power off.

Tap POWER OFF.

Step 1 of 5

Tap On/Off until your mobile phone is turned on.

Step 2 of 5

Key in your PIN and tap OK.If your SIM is rejected:Contact your mobile phone store or your service provider.

Step 3 of 5

Tap and hold On/Off.

Step 4 of 5

Tap Power off.

Step 5 of 5

Tap POWER OFF.

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