Device Guides
I can't access the internet
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 7:
Mobile data is turned off on your mobile phone: Turn on mobile data.
List view
1. 1. Turn mobile data on or off
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the mobile data icon to turn the function on or off.
Tap the mobile data icon to turn the function on or off.
2. 2. Return to the home screen
Tap the Home key to return to the home screen.