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Samsung Galaxy S6 edge

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Call divert is turned on: Turn off call divert.

List view

1. 1. Find "Voice call"

Tap Phone.

Tap MORE.

Tap Settings.

Tap More settings.
After a moment the current settings are displayed.

Tap Call forwarding.

Tap Voice call.

2. 2. Cancel all diverts

After a moment the current settings are displayed.

Tap each of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

Tap DISABLE.
Repeat until all diverts have been turned off.

3. 3. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 13

Tap Phone.

Step 2 of 13

Tap MORE.

Step 3 of 13

Tap Settings.

Step 4 of 13

Tap More settings.After a moment the current settings are displayed.

Step 5 of 13

Tap Call forwarding.

Step 6 of 13

Tap Voice call.

Step 7 of 13

After a moment the current settings are displayed.

Step 8 of 13

Tap each of the following options:Always forward

Step 9 of 13

Forward when busy

Step 10 of 13

Forward when unanswered

Step 11 of 13

Forward when unreachable

Step 12 of 13

Tap DISABLE.Repeat until all diverts have been turned off.

Step 13 of 13

Tap the Home key to return to the home screen.

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