Device Guides

Samsung Galaxy S6 edge

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone isn't assembled correctly: Make sure that your mobile phone is assembled correctly.

List view

Insert the opener for the SIM holder into the small hole in the SIM holder.

Remove the SIM holder from your mobile phone.

Turn your SIM so the angled corner of your SIM is aligned with the angled corner of the SIM holder.
Place your SIM in the SIM holder.

Slide the SIM holder into your mobile phone.

Step 1 of 4

Insert the opener for the SIM holder into the small hole in the SIM holder.

Step 2 of 4

Remove the SIM holder from your mobile phone.

Step 3 of 4

Turn your SIM so the angled corner of your SIM is aligned with the angled corner of the SIM holder.Place your SIM in the SIM holder.

Step 4 of 4

Slide the SIM holder into your mobile phone.

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